Privacy Policy

Last updated: 5 August 2026

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy outlines how SeeStone Pty Ltd (ABN 35 679 308 966) ("SeeStone", "we", "us" or "our") collects, uses, and protects your personal information. SeeStone is an Australian company. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using SeeStone, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

  • Personal and Account Information: When you create an account, we may collect personal information such as your name, email address, phone number, and payment information.
  • Usage Data: We may collect information on how SeeStone is accessed and used, including your IP address, browser type, browser version, the pages of SeeStone that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on SeeStone and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  • Uploaded data: When you use our services, you may upload various types of data, including images, product details, sales information, and other business-related data. We collect and process this data solely to provide and enhance our analytical services.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To Provide and Maintain SeeStone: To operate and maintain our services.
  • To Improve SeeStone: To understand how users interact with SeeStone, which helps us improve and optimize our services.
  • To Communicate with You: To send you updates, notifications, and other information regarding SeeStone.
  • To Process Payments: To handle transactions and billing.
  • To Enforce Terms, Conditions, and Policies: To comply with legal obligations and to protect the rights, property, or safety of SeeStone, our users, and others.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.

5. Data Storage, Security and Retention

Your personal information may be stored or processed on servers located outside Australia. Where we disclose personal information to an overseas recipient, we take steps that are reasonable in the circumstances to ensure the recipient does not breach the Australian Privacy Principles in relation to the information. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. We retain your information only as long as necessary to provide our services or as required by law.

6. Your Privacy Rights

Under the Australian Privacy Principles, you have rights in relation to your personal information, including to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
  • Anonymity and pseudonymity: Where it is lawful and practicable, deal with us without identifying yourself.
  • Complaint: Make a complaint if you believe we have mishandled your personal information (see section 9).

To make an access or correction request, contact us using the details in section 9. We will respond within a reasonable period. If we refuse a request, we will tell you why (unless it is unreasonable to do so) and how you can complain.

7. Direct Marketing

We may occasionally send marketing communications where permitted under the Privacy Act and the Spam Act 2003 (Cth). You can opt out anytime by clicking "unsubscribe" or contacting us directly.

8. Changes to This Privacy Policy

We may update this policy periodically. Changes will be published on this page with the updated date above.

9. Contact and Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, contact us at:

  • Email: hello@seestone.co
  • Post: SeeStone Pty Ltd, 24 Campbell St, Sydney NSW 2000, Australia

We will acknowledge privacy complaints and aim to respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):